Terms, Conditions, and Policies for the Credit Platform

These Terms, Conditions, and Policies govern the legal, operational, and financial relationship between Credit (Qredit) and the merchant — covering electronic payment acceptance services, shipping, financial settlements, dispute and refund handling, fraud prevention, and data protection.

• All subscription requests are subject to review and assessment according to Credit's adopted compliance and risk management standards.
• Submitting, signing, or sending a subscription request is considered final acceptance of the request and of Credit's obligations.
• Credit may accept or reject any subscription request, or request amendments or additional information, without stating reasons.

• The merchant must provide accurate, complete, and up-to-date information, data, and documents — and bears full responsibility for them.
• The merchant must promptly notify Credit of any change to its information, activity, ownership, bank accounts, or contact channels.

• The merchant may use Credit's services only within the declared and approved business activity registered with the company.
• Using the platform for any unlawful, unlicensed, fraudulent, fictitious activity, or any activity that violates applicable laws and regulations, is prohibited.
• The merchant may not use its account to process transactions for third parties or transactions not directly related to its approved business activity.
• The merchant bears full responsibility for all transactions processed through its account or through the users authorized by it.

• Credit provides the technical environment needed to create and manage payment requests, electronic invoices, payment links, QR codes, and other electronic payment services.
• Payment transactions are processed according to the systems and procedures of the banks, service providers, and payment channels involved.
• Credit reserves the right to accept or reject any payment transaction, which may be rejected or delayed for reasons related to the bank, service provider, related systems, or other factors outside the company's control.
• Credit disclaims liability for any rejection, failure, or delay in any payment transaction caused by factors outside its will or outside the control of its partners and service providers.

• Merchant settlements are processed after funds are actually received from service providers and after financial and operational reconciliation is complete.
• Settlements are governed by the work cycles adopted by Credit, the banks, and the service providers.
• Credit may deduct fees, commissions, expenses, refunds, disputes, and any other financial claims before settling amounts owed to the merchant.

• Credit will withhold settlement of any amount that is the subject of a dispute, objection, financial claim, or regulatory restriction until the matter is resolved.
• Refunds are executed only through the channels and procedures adopted by Credit.
• The refund amount may not exceed the value of the original transaction.
• Credit may deduct the value of any refund, dispute, or financial claim from the merchant's current or future receivables.
• The merchant must fully cooperate with Credit and provide all required documents within the specified periods to process disputes.
• The decision of the service provider, bank, or relevant authority on a dispute is binding on the merchant to the extent prescribed by applicable rules and procedures.

• Credit may apply a precautionary hold on merchant receivables at any time, based on operational, financial, legal, or regulatory risk.
• Credit may withhold up to 10% of transaction value, or any other percentage it deems appropriate based on its risk assessment.
• Withheld amounts may be retained for up to 45 days, or for the period required to resolve any open disputes, objections, or claims.
• The application of a precautionary hold is a protective measure and does not prejudice any of Credit's rights or the merchant's obligations.

• The merchant must keep customer data confidential and only use it for purposes related to the delivery of the services.
• The merchant may not store, share, or misuse payment data, personal data, or financial information belonging to customers.
• Credit will safeguard the confidentiality of information and data in accordance with applicable legal and regulatory requirements.
• The merchant authorizes Credit to collect, process, store, and share the data needed to deliver the services, comply with regulatory requirements, and process transactions, disputes, and settlements.

• Credit may suspend, restrict, pause, or terminate the services temporarily or permanently at any time if a violation of these terms is identified, or if there are operational, financial, legal, or regulatory risks.
• Credit may take any of the above actions if inaccurate data is provided, if fraud indicators appear, if dispute or refund rates rise, or at the request of a regulator or service provider.
• Suspension or termination does not affect Credit's right to settle any related amounts or to process disputes, refunds, or obligations relating to prior transactions.

• The merchant must comply with all applicable laws, regulations, and instructions relating to its business activity.
• The merchant must comply with the requirements of anti-money-laundering, counter-terrorism financing, consumer protection, data protection, and related regulatory instructions.
• The merchant alone bears the legal, commercial, and financial responsibility for the goods or services it offers and for its relationship with its customers.
• The merchant must safeguard the confidentiality of login credentials, passwords, and the permissions of users authorized by it.

• Credit's responsibility is limited to providing the technical and operational services related to processing payments and managing financial operations.
• Credit is a party external to the commercial relationship between the merchant and the customer, and bears no responsibility for the quality of goods or services, delivery, warranty, or any dispute that arises between them.
• Credit bears no responsibility for errors, faults, delays, or decisions issued by banks, service providers, or external parties.
• Credit shall not be liable for any indirect, consequential, or special losses, loss of profits, loss of business opportunities, or damage to commercial reputation.
• In all cases, Credit's liability — if any — is limited to the value of the transaction in dispute only.

• Electronic records, reports, and entries generated by Credit's systems or by service providers are deemed authoritative evidence of transactions, unless proven otherwise.
• Credit may amend these Terms, Conditions, and Policies, fees, or operating procedures at any time, and the merchant's continued use of the services after being notified of the changes constitutes acceptance of them.
• All notices and correspondence sent to the merchant's registered email, phone number, or other adopted contact channel are valid and produce their legal effects.
• These Terms do not create any partnership, agency, legal representation, or employment relationship between Credit and the merchant.
• Credit bears no responsibility for delay or non-performance arising from force majeure or any events outside its reasonable control.
• The provisions relating to confidentiality, data protection, refunds, disputes, precautionary holds, settlements, and limitations of liability remain in force and survive the termination of the contractual relationship between the parties.
• These Terms are governed by and construed in accordance with the laws of the State of Palestine, and the competent Palestinian courts have exclusive jurisdiction over any dispute arising from them, unless the law provides otherwise.